Terms of Service

These Terms govern your use of the ORVIA service provided by Special Social Store.

Article 1 — Purpose

These Terms set out the conditions, procedures, and the rights and responsibilities of both Special Social Store (the "Company") and users with respect to the AI-based personalized healing app ORVIA (the "Service").

Article 2 — Definitions

• "Service" means the ORVIA app and all related services provided by the Company.
• "User" means any person who agrees to these Terms and uses the Service.
• "Content" means all text, video, music, and other material generated or provided by AI within the Service.

Article 3 — Effect and Changes to Terms

• These Terms take effect when published within the Service or via in-app link.
• The Company may update these Terms and will notify users via in-app notice or email at least 7 days before the changes take effect. Changes that are unfavorable to users will be notified at least 30 days in advance.

Article 4 — Use of Service

• The Service is available to users aged 14 and over.
• To use the Service, users must agree to these Terms, the collection and use of personal information, and the collection and use of mood records at sign-up or first use.
• Users must provide accurate information at sign-up.
• Users are responsible for managing their account and password.

Article 5 — Service Provision and Changes

• The Company provides AI-powered personalized healing content based on the user's personality type.
• Healing messages in the Service are generated by generative AI based on the user's personality and mood. AI-generated content is labeled as such within the Service.
• AI-generated content may be inaccurate or may not fit the user's situation, and the Company does not guarantee its accuracy or completeness.
• Users can report uncomfortable or inappropriate content to the Company using the in-app "Let us know" feature. The Company reviews such reports and uses them to improve the Service.
• Service content may change at the Company's discretion, with advance notice provided.
• The Service may be temporarily suspended due to system maintenance or technical issues.

Article 6 — User Obligations

Users must not engage in any of the following:

• Misappropriating another person's information or providing false information
• Interfering with the normal operation of the Service
• Unauthorized redistribution or commercial use of content provided through the Service
• Any other activity that violates applicable laws

Article 7 — Use of Content

• All rights and usage permissions related to the Service and its content belong to the Company.
• Users may use content within the Service for personal purposes only.

Article 8 — Disclaimer

• ORVIA is a daily healing message service delivered by AI. It is not a medical service or medical device and does not replace diagnosis or treatment.
• If emotional difficulties persist, please seek help from a professional as needed.
• The Company is not liable for service interruptions caused by force majeure events, system failures, or other circumstances beyond our control.

Article 9 — Account Deletion and Withdrawal

• Users may delete their account at any time via the in-app settings.
• Upon account deletion, all user data is permanently and immediately deleted and cannot be recovered.

Article 10 — Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Korea. Any disputes shall be subject to the jurisdiction of the Seoul Central District Court.

Contact: hello@orvia.care

Effective date: October 22, 2026 | Company: Special Social Store