Privacy Policy

Special Social Store values the privacy of our users and complies with applicable personal information protection laws, including PIPA (Korea), GDPR (EU), CCPA (California), and APPI (Japan).

Article 1 — Information We Collect

We collect the following information to provide our service:

• At sign-up: Email address, password
• During use: Nickname, personality type, notification settings, language preference
• Automatically collected: App usage logs, saved healing content records, device token (FCM)
• Emotional & behavioral data: Mood logs, content interaction logs, AI personalization profile (used solely to generate personalized healing content)

Article 2 — Purpose of Collection

• User identification and service provision
• AI-based personalized healing content generation
• Push notification delivery
• Service improvement and statistical analysis

Article 3 — Retention Period

• All personal data is permanently deleted upon account deletion.
• Exceptions apply only where required by applicable law.

Article 4 — Third-Party Disclosure

We do not share your personal information with third parties, except with your prior consent or as required by law.

Article 5 — Data Processing Entrusted to Third Parties

• Google Firebase (USA) — User authentication, data storage, push notifications
• OpenAI (USA) — AI content generation (no personally identifiable information is transmitted)
• Cloudflare (USA) — Media file storage and delivery

Article 6 — International Data Transfers

We transfer personal data outside your country as follows:

• Google Firebase (USA)
  Data transferred: Email, usage logs, device token
  Purpose: Authentication, data storage, push notifications
  Retention: Deleted immediately upon account deletion
• OpenAI (USA)
  Data transferred: Personality type, notification time (no personally identifiable information)
  Purpose: AI healing content generation
  Retention: Deleted immediately after processing
• Cloudflare (USA)
  Data transferred: Media files (music, video)
  Purpose: Content storage and delivery
  Retention: Managed per content lifecycle policy

Article 7 — Your Rights

You may exercise the following rights at any time:

• Right to access your personal information
• Right to correct your personal information
• Right to delete your personal information (via in-app account deletion)
• Right to restrict processing of your personal information
• Right to data portability (GDPR) — You may request a copy of your personal data in a structured, machine-readable format by contacting us at hello@orvia.care
• Right to opt out of sale (CCPA) — We do not sell personal information.

Article 8 — Age Restriction

ORVIA is intended for users aged 14 and over. We do not knowingly collect personal information from children under 14. If you believe a child has provided us with personal information, please contact us at hello@orvia.care.

Article 9 — Data Protection Officer

Contact: hello@orvia.care

Article 10 — Policy Updates

We will notify users of any changes to this policy via in-app notice or email in advance.

Contact: hello@orvia.care

Effective date: March 3, 2026 | Company: Special Social Store